Privacy Policy

This policy explains what information we collect, why we collect it, and how you can exercise your choices. We aim to keep it human-readable and practical.

1. Introduction

KnitCraft Academy collects only what is necessary to provide your courses, keep the service secure, and support your requests. We do not sell personal information. We share data only when needed to deliver the service (for example, payment processing) or when required by law.

If you have questions, you can contact us using the details in the Contact section below.

2. Data we collect

The types of data we collect depend on how you interact with our site and courses:

  • Account: name, email, and password (stored as a one-way hash, not plain text).
  • Payments: anonymized transaction references and payment status (payment card details are handled by processors).
  • Usage: course progress, lesson completion, and quiz attempts (to resume learning and improve content).
  • Preferences: settings like contrast, font size, currency, and cookie consent stored locally in your browser.
  • Support: messages you send to us, plus technical details necessary to resolve issues.

3. How we use data

We use data to provide and protect our services:

  • Provide access to courses and keep your account secure.
  • Remember preferences (such as display settings and cookie consent).
  • Process purchases and handle receipts/refunds where applicable.
  • Improve course content and site performance (aggregated insights).
  • Respond to requests and provide customer support.

We keep personal data only for as long as needed for the purposes above or as required by law.

4. Cookies

We use strictly necessary cookies and browser storage (for example, localStorage) to keep the site functional and remember your settings. You can manage consent via our cookie banner when available.

  • Necessary: consent state, session-related preferences, security controls.
  • Preferences: theme, contrast, font size, and currency selection.

If you block cookies in your browser, some features may not work correctly (such as remembering preferences).

5. Your rights

Depending on your location, you may have rights under laws such as GDPR/CCPA, including:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion, where applicable.
  • Request export of your data (data portability) where applicable.
  • Object to or restrict certain processing in some circumstances.

To exercise a right, contact us and include enough information for us to verify the request. We may ask for additional verification to protect your account.

6. Contact

Email: [email protected] • Phone: +1-628-867-5309

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